Terms & Conditions
Confidentiality & Privacy
We operate a professional and confidential service and will never divulge any client information – personal or professional – to third parties.
You agree that we may refer to our sessions with no identifiable information when discussing our services with a third party.
We may request to take photos of your home or office or request a client testimonial which will only be published on the website and social media accounts with your consent.
We will not be liable for losses or damages of any kind during or related to our session. We expect all clients to carry insurance to adequately compensate any losses or damages caused.
We hold public liability and professional indemnity insurance.
Ownership & Consent
You agree that any belongings we go through are yours or belong to an adult or child that you are responsible for. If they belong to another adult who you are not responsible for or a child over the age thirteen, we will need their explicit consent before handling their belongings.
Limits of Work
We will do as much as we can to help you achieve your goals, including light cleaning (e.g. hoovering, dusting) and moving small pieces of furniture around. However, if larger items need to be moved (e.g. wardrobe, sofa) please ensure there is someone on the premises to help.
Decluttering and organising can be physically and emotionally demanding and it is important that we take regular breaks to ensure it doesn’t become overwhelming.
Our advice is given in good faith and with the intention to help you achieve your goals. It is your choice to accept our advice or not, and as such we are not liable for your subsequent decisions or any consequences of your decisions.
Disposing of Refuse & Recycling
You agree to dispose of refuse and recycling at your discretion. We do not carry a Waste Carrier Licence to dispose of refuse and recycling and cannot remove this from your premises.
Donating to Charity
We will advise you on the best channels to donate your unwanted belongings to. If we are travelling by car, we can take up to one car load of donations to a local charity shop on the day of our session for an additional fee. The fee will be agreed prior to our session, and this service is offered at our discretion.
We can advise you on the best channels for the sale of items. We will not sell your belongings on your behalf.
We will endeavour to identify items with significant value, however you acknowledge that we do not have professional expertise in this field.
Location & Access
We will travel up to ten miles free of charge. If you are based outside of this radius, we will charge an additional fee based on mileage and time of travel. Any associated costs with travel such as parking or congestion charges will be charged at cost to the client.
If we encounter access issues that were not made clear prior to arrival, we reserve the right to charge for any lost time.
We will estimate the number of hours and/or sessions needed to complete your project at the point of booking but you agree that this is an estimate and may vary (whether more or less time).
If it looks like we might run over the estimated time of a session, we will discuss whether to extend the session or book an additional session for another time.
Payment & Rates
Each session must be paid for in full at the end of the session.
An initial consultation will be charged and upfront payment for this will be required by the client.
Payment can be made by credit card, cash, cheque or bank transfer. For credit card payments, a receipt will be emailed to you at the point of payment. For cash, cheque or bank transfer payments, a receipt will be emailed to you within 48 hours of payment.
We reserve the right to increase our rates at any time. Existing customers will be given at least 21 days’ notice of any rate changes and any sessions booked prior to a rate increase will be unaffected by the rate increase.
Cancellations & Delays
If you need to cancel or reschedule a consultation or session, please provide us with at least 24 hours’ notice. We will endeavour to give clients 24 hours’ notice if we need to reschedule the session too.
If you notify us of a delay of 30 minutes or more to the start of our session within two hours of our scheduled start time, we reserve the right to charge for my lost time.
Feedback & Reviews
We want to ensure you receive a five-star service and request you tell us if at any point you feel there is room for improvement during our sessions. Please share this feedback privately.